Intercom

General information about Intercom

Intercom is the all-in-one customer engagement platform for each stage of the customer journey. With Intercom, understand your customers deeply through behavioral data to segment and target effectively. Engage visitors with chatbots on your website, schedule meetings, have real-time conversations, send targeted email and push notifications, and more.

Intercom enables you to boost conversions and sales by building strong customer relationships. Streamline engagement across channels with a single solution. Intercom gives you the tools to know your customers and reach them at the right times with the right messages.

Intercom features

Communicate efficiently with your customers through their journey and never miss an opportunity again.

• Collaborate with your team – Use shared inboxes for sales, marketing, support teams to collectively answer customer questions. Utilize notes and mentions.
• Automate conversations – Easily build chatbots on your website and app to instantly deliver answers.
• Chat with your customers in real time – Schedule meetings or enable live chat for selected segments to communicate in real time.
• Access data to personalize customer conversations – Intercom gathers customer data so you instantly know who you’re engaging and their site activity.
• Easily onboard new customers – Make product tours to guide customers through your site and offerings.