LiveChat

General information about LiveChat

LiveChat helps you build stronger relationships with customers, solve customer problems in a flash, and increase sales.

Whether you chat with existing customers or prospects that landed on your website for the first time, LiveChat helps you engage them in real time, enabling you to answer their questions on the spot and increasing your chances of making a sale before your leads change their minds and leave your website.

You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers across multiple communication channels.

Thanks to its chat feature, your team can offer users quick and real-time assistance. This means, you can answer any questions, without them having to give up, or wait for long minutes for your customer service to answer by email or phone call.

After each conversation, users can rate your customer service which you can then analyze and monitor to make improvements if necessary.

LiveChat features

Multiple websites, one account
Have as many customized chat widgets on different websites as you need. Manage it all from a single LiveChat account.

Interactive rich greetings
Send personalized greetings based on time spent on a site, customer location, and visited pages.

Incoming message sneak peek
See what your customers are typing before they click send. Load a canned response that will answer their question and be ready to respond right away.

Customer details at hand
See the crucial information you need to close the sale. Make use of name, email, order ID, and dozens of other details.

Agent groups
Save time by automatically assigning sales inquiries and support requests to the right team. Easily filter chat archives and reports to show the data for those groups.

Mobile applications
Get LiveChat apps for iOS and Android. Stay available for your customers and never lose a lead again.