Froged

General Information About Froged

As a business owner, building strong customer relationships is critical for growth. However, managing communications across channels like email, phone, chat, and social media can be a headache. This is where FrogEd comes in.

FrogEd aims to transform customer relationships from reactive to proactive. Their platform gathers data and insights so you can better understand your audience. Identify common questions, bottlenecks, and opportunities to constantly refine the customer experience.

The user-friendly interface also makes it simple to train staff and scale support operations. With custom workflows and automation, you can streamline repetitive tasks to boost productivity.

If you want to remove the headache from cross-channel customer communication, FrogEd provides a modern solution. Their platform empowers your team to deliver effortless experiences that turn customers into brand advocates.

Froged Features

Features include portfolio monitoring, portfolio analytics, stock analysis, and news and research.

• Omnichannel Unification: Unify email, chat, social media, and voice in one dashboard
• Live Chat: Engage customers in real-time with instant messaging
• Interactive Bots: Automate conversations with AI-powered chatbots
• Team Collaboration: Shared inboxes for smooth internal teamwork
• Conversation Analytics: Gain insights from customer interactions
• Customer Profiles: Centralized data for personalized service
• Workflow Automation: Streamline repetitive tasks with workflows
• Mobile Messaging: Connect with customers via SMS and mobile apps
• Social Media Management: Manage all social profiles from one platform
• Knowledge Base: Reduce repeats with self-service content
• Customer Journey Mapping: Visualize touchpoints to optimize experiences
• Customizable Interface: Tailor platform to your brand
• Integrations: Connect to your existing business systems
• Multilingual Support: Provide support in multiple languages
• Omnichannel Reporting: One view of performance across channels